Shipping & Delivery Policy – Trailer Deals

Effective Date: 1st Jan 2025

At Trailer Deals, we are committed to providing fast, safe, and reliable shipping across South Africa and select neighbouring regions. This Shipping & Delivery Policy outlines how and when you can expect to receive your order after purchase from Trailer Deals.

1. Delivery Coverage

We deliver to all provinces in South Africa, including:

  • Gauteng

  • KwaZulu-Natal

  • Western Cape

  • Eastern Cape

  • Limpopo

  • North West

  • Free State

  • Mpumalanga

  • Northern Cape

We also offer cross-border delivery to Namibia, Botswana, Zimbabwe, Mozambique, and Lesotho on request. Contact us for availability and rates.

2. Delivery Schedule

  • Standard Delivery Time: 3 to 7 business days from order confirmation and payment

  • Custom Orders: Allow 7 to 14 business days depending on modifications required

  • Cross-border Deliveries: Estimated 7 to 21 business days (subject to customs clearance)

You will receive real-time updates via email or WhatsApp once your order is dispatched.

3. Delivery Charges

We offer competitive and transparent shipping rates based on:

  • Distance to delivery location

  • Type and size of product (e.g., 20ft vs. 40ft containers)

  • Urgency (standard or express delivery)

  • Loading/unloading requirements

Shipping fees are calculated and confirmed during the checkout or quotation process.

4. Free Delivery Offers

From time to time, Trailer Deals may offer free delivery promotions on select product categories or within certain regions. Follow us on social media or subscribe to our newsletter for updates.

5. Delivery Process

  1. Once your order is confirmed and payment is received, a logistics representative will contact you to confirm the delivery date, location, and any special instructions.

  2. Our trusted logistics partners or in-house transport fleet will deliver the product to your specified site.

  3. Please ensure site access is suitable for offloading (sufficient space for trucks/cranes, level ground, etc.)

If offloading assistance (like crane service) is required, this can be arranged at an additional cost.

6. Missed Deliveries or Delays

If you’re unavailable to receive the product at the agreed time:

  • A second delivery attempt can be scheduled

  • Additional charges may apply for rescheduling or storage

In case of unavoidable delays (e.g., weather, road closures, supplier delay), we will notify you promptly.

7. Damaged Goods on Delivery

Inspect your product immediately upon delivery. If you notice any significant damage:

  • Note it on the delivery slip

  • Take clear photos of the issue

  • Notify us within 24 hours by emailing contact@trailerdeals.co.za or via WhatsApp at +27 71 437 8553

We will assess and resolve the issue per our warranty and return policies.

8. International Delivery Terms

For cross-border shipments, customers are responsible for ensuring compliance with local import regulations. We will provide:

  • Commercial Invoice

  • Packing List

  • Certificate of Origin (where applicable)

Customs duties and taxes (if any) are the responsibility of the recipient.

9. Contact Us

For shipping-related inquiries:

📍 Website: https://trailerdeals.co.za
📧 Email: contact@trailerdeals.co.za
📱 WhatsApp: +27 71 437 8553