Return Policy – Trailer Deals
At Trailer Deals, we are committed to providing top-quality products and excellent customer service. If you are not entirely satisfied with your purchase, you may return eligible items within 30 days of delivery.
Eligibility for Returns
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Returns are accepted within 30 days from the date of delivery or collection.
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Items must be unused, unmodified, and in their original condition and packaging.
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Custom-built trailers or containers (including special orders or customized units) are non-returnable, unless defective or delivered incorrectly.
Return Process
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Contact our support team via WhatsApp at +27 71 437 8553 or email at contact@trailerdeals.co.za within 30 days of receiving your product.
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Provide your order number, reason for return, and clear photos (if applicable).
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Once your return is approved, we will provide instructions for returning the product.
Refunds
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Once we receive and inspect the returned item, refunds will be processed within 10 business days.
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Refunds are issued via the original payment method.
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Return shipping costs (if applicable) are the responsibility of the customer unless the return is due to a fault or error on our part.
Damaged or Incorrect Orders
If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or full refund at no extra cost to you.